Technical Support | Product Expertise | Public Safety Experience
Over the past year we have seen a dramatic increase in both public safety and non-public safety agencies requiring Professional Standards software to collect, track, analyze and report on incidents.
Whether it is a law enforcement agency that needs to track use of force incidents, citizen complaints, or a non-public safety agency needing to collect employee vs employee complaints, property damage or any other event type; we have you covered.
In addition to collecting data, we have seen big increases in analyzing and reporting on that same data.
New customers will experience a short turnaround from the time we receive their purchase order until we are ready to install our solution. If the new customer has the servers/database and equipment ready, we can deploy our software to your agency in days. Not weeks, months, or years. We will then schedule your training and you will have the latest most advanced software available to manage your Professional Standards incidents.
If you use one of our competitors products our staff has extensive experience with migrating their data into our solution. After the installation of our software we can begin the process of migrating any data then schedule training.
With 21 years of experience, we have a straightforward solution built on modern technology that is frequently updated with new features ready to rapidly deploy when you are.
Existing customers who are under maintenance enjoy free product updates to the latest version with all the new features. Our Technical staff can work with an agency’s Information Technology staff to assess your current environment and provide any requirements before an upgrade. Upgrade can be accomplished in a few short hours once scheduled with our staff. Existing customers also enjoy free webinars to bring them up to date on new product features and we have a product support web site that is maintained with up to date documentation and videos.
Over half our customers have upgraded to our NextGen versions in 2020 and have experienced our ability to rapidly deploy our product updates. Whether you’re a potential new customer considering our products or an existing customer who wants the latest versions and new features we can get our products installed/upgraded in a short amount of time and you will not be waiting months or years.